Teaching ethics to employees of a state public utilities company in a developing country: A case study.

Resumen

In this case study of an ethics seminar, taught as the final module in a graduate program for public employees of a water works agency, we explore the results of several strategies used to emphasize the need for changes in personal and institutional behavior in order to improve service to customers. In particular, we explore some ways to openly discuss corrupt practices in a non-trivial manner without offending sensibilities or provoking indifference. As a starting point, participants are asked to point out institutional problems which they characterize as ethical, although some of them are seen later to belong in other categories. To avoid a purely theoretical approach to duties and obligations towards customers, these are derived from the mission of the agency as stated by the law which created it.